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Warranty and Returns

30 Day limited Warranty

What the Warranty covers:
If an item is defective due to workmanship we will replace it at no cost to the customer. The warranty covers all products produced by F5MFG unless otherwise specified in the item description.

What the Warranty does not cover:
Mishandling, poor maintenance, cracked parts from dropping, scratches, and modifications that are beyond our recommendations, as well as improper loading and incorrect ammunition use.

If you have issues with a product, please contact us prior to attempting any repairs yourself or you will void your warranty.


Returns

If you are wanting to return, the item must be in unused condition within 30 days of receipt.

  • The shipping costs of returning an item will be the responsibility of the purchaser.
  • Once shipped, an order cannot be canceled therefore would have to be returned.
  • Only items purchased directly from F5MFG, can be returned to F5MFG.
  • If purchased through a different retailer, you must return the item to the place of purchase in accordance with their return policies.
  • Once an order has been returned, a refund will be issued within 7-10 business days after the receipt of the return.

Cancellations

We understand that you may need to cancel your order for many different reasons.

  • Please email customerservice@f5mfg.com with your order number and the reason for cancellation.
  • Cancellations can take up to 3 business days to process.
  • Once processed, a refund will be issued within 7-10 business days after the cancellation has been processed.

Refunds

Once an order has been returned, a refund will be issued within 7-10 business days after the receipt of the return.


Shipping times

Provided the items you ordered are currently in stock and not on back-order, your order will ship out typically within 14 business days, Monday through Friday except for holidays. You will receive an email notification with a tracking number when your order ships. Please note that currently we are experiencing high volume of orders and fulfillment times can take up to 2-4 weeks.

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